Frequently Asked Questions

Find answers to common questions about our products and services.

  • We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.

  • Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

  • Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.

  • Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.

  • We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.

  • Orders can be modified or cancelled within 24 hours of placement. After this time, the order may have already been processed for shipping.

  • Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout.

  • If you receive a damaged item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund.

  • Yes! Join our rewards program to earn points on every purchase, which can be redeemed for discounts on future orders.

  • You can reach our customer support team via email, phone, or live chat. We're available Monday through Friday, 9 AM to 6 PM EST.